Payment and Refund Policy

Last updated: 23 September 2026

Scope of the Policy and Services Covered

This Payment and Refund Policy applies to all transactions involving the professional media services provided by stagecropry. These services include professional video operation, live signal management, content distribution, camera work and the creation of reliable high-quality feeds for news programmes and television broadcasting. The policy covers both one-off bookings and ongoing service agreements entered into via our commercial website by customers based in the United Kingdom. It explains how payments are handled, when contracts are formed and the circumstances under which refunds may be available. The policy does not apply to any third-party services or products purchased outside our platform.

Prices, Currencies, Taxes and Additional Charges

All prices displayed on the website are quoted in British Pounds Sterling (GBP) and are exclusive of value added tax (VAT) unless otherwise stated. VAT at the prevailing UK rate will be added to the total at checkout for customers located in the United Kingdom. Additional charges may apply for custom requirements such as extended broadcast hours, specialised equipment or expedited delivery of feeds. These charges will be clearly itemised before any payment is authorised. Prices are subject to change without prior notice but any confirmed booking will be honoured at the price agreed at the time the contract is formed.

Accepted Payment Methods, Authorisation and Security

We accept payment by major credit and debit cards, bank transfer and approved digital wallets. All card payments are processed through secure third-party payment gateways that comply with the Payment Card Industry Data Security Standard. Payment authorisation occurs immediately upon submission of an order. In the event of a failed authorisation, the booking will not be confirmed and no services will be provided. stagecropry does not store any full card details on its systems.

Order Confirmation and Contract Formation

A contract is formed only when we issue a written confirmation following receipt of full payment or a valid purchase order. Until that point, any displayed availability or pricing is an invitation to treat and does not constitute a binding offer. Customers will receive an email confirmation containing the service details, total cost and applicable terms once the contract has been concluded.

Cancellation Rights and Applicable Periods

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, consumers in the United Kingdom generally have a 14-day cooling-off period during which they may cancel certain distance contracts without giving a reason. However, for services that begin before the end of this period with the consumer’s express consent, the right to cancel may be lost. Professional media feed services are often time-sensitive and therefore cancellation rights may be limited once production or signal management has commenced.

Refund Eligibility, Exclusions and Non-Refundable Items

Refunds are available only where services have not yet been delivered or where a material failure on our part has occurred. Services that have been fully or partially performed, customised feeds already transmitted, or bookings cancelled within 48 hours of a scheduled live broadcast are generally non-refundable. Promotional or discounted rates may also carry separate refund restrictions that will be disclosed at the time of booking.

Step-by-Step Procedure to Request a Refund

To request a refund, customers must contact [email protected] or +44 (0)1908 943330 in writing within 14 days of the original transaction or within any shorter period specified in their confirmation email. The request must include the booking reference, date of service, amount paid and a clear statement of the reason for the refund. Incomplete requests will be returned for additional information.

Inspection, Approval, Rejection and Notification

Upon receipt of a complete refund request, stagecropry will review the claim within 10 working days. We may request further evidence such as confirmation of non-delivery or service failure. Customers will be notified of the decision by email. Approved refunds will proceed to processing; rejected claims will include an explanation and information on any available appeal route.

Refund Method, Processing Time and Receipt of Funds

Approved refunds will be issued using the original payment method wherever possible. Processing typically takes between 5 and 10 working days after approval, although bank transfer refunds may take longer depending on the receiving institution. Customers will receive a confirmation email once the refund has been initiated.

Special Rules for Digital Content, Subscriptions and Services

Where services include digital content such as recorded feeds or subscription-based signal monitoring, the right to cancel may be lost once download or access has begun. Subscriptions are billed in advance and are non-refundable except in cases of proven service failure lasting more than 48 consecutive hours. Promotional trial periods convert automatically to paid subscriptions unless cancelled before the end of the trial.

Failed Payments, Duplicate Charges, Chargebacks and Suspected Fraud

In the event of a failed payment, the booking will be suspended until payment is successfully received. Duplicate charges will be investigated and any overpayment refunded within 10 working days. Chargebacks or suspected fraudulent activity will be reported to the relevant authorities and may result in immediate suspension of services and account access. Customers are responsible for ensuring sufficient funds are available at the time of payment.

Mandatory Consumer Rights in the United Kingdom

Nothing in this policy affects the statutory rights of consumers under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013 or the Consumer Protection from Unfair Trading Regulations 2008. These rights cannot be excluded or limited by contract. Where services do not conform to the contract, consumers may be entitled to repair, replacement, price reduction or final refund regardless of the terms set out above.

Contact Route, Policy Changes and Last-Updated Date

For any questions regarding this policy please use the contact form on our Contacts page, email [email protected], telephone +44 (0)1908 943330 or write to 70 Alston Drive, Bradwell Abbey, Milton Keynes, MK13 9HG, United Kingdom. We reserve the right to amend this policy at any time. Any changes will be published on this page and will apply to bookings made after the date of the update. This version was last updated on 23 September 2026.